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Delivery

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UK DELIVERY OPTIONS

Applies to all orders depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to deliver your order. Please allow up to 2 working days transit time from when the order leaves our warehouse. Please note that Northern Ireland is excluded – the delivery cost will be confirmed before the payment process is completed.

This option will not guarantee delivery on a specific date and may be left in a safe location*. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that Northern Ireland is excluded – the delivery cost will be confirmed before the payment process is completed.

If your parcel is sent by Royal Mail, please allow 15 working days before contacting customer services. After the 15 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

If your parcel is sent by Royal Mail International, please allow 17 working days before contacting customer services. After the 17 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.

  • UK Standard Delivery: £9.59 inc. VAT (£7.99 exc. VAT)
  • Delivery will take approximately 2 working days

If you have any further questions around UK deliveries please contact us directly.

FAST INTERNATIONAL DELIVERY

Fast International Delivery takes 2 – 10 working days transit time from when the order leaves our warehouse and does not guarantee a specific delivery date. Available worldwide, with certain restrictions. For Fast International Delivery to be offered, your order must be below a certain weight and volume. If you are not offered Fast International Delivery then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

  • Fast International Delivery Cost: Varies by region
  • Fast International Delivery Time: Between 2 – 10 working days

Fast International Delivery Costs: 

  • UK – £9.59
  • Europe – £14.39
  • USA – £16.99
  • Canada – £21.99
  • Australia / New Zealand, South & Central America – £22.99

Additional Information

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Different Stock Availability
If you have selected items with different availability times then we will dispatch your order when all items are ready
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Dispatching of Orders
Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:
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Pre-Orders
Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website
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Credit Card Checks
Sometimes we may need to make additional checks on your credit card which could delay your order.
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Items on Available Within
Occasionally if a particular product is in high demand we will need to manufacture on an overtime schedule. If this is the case then the number of days that this process will take will be quoted on the product details page. For example “Available within 7 days”
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Items on Immediate Dispatch
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.
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Non-Shippable Addresses
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
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Leave Safe Delivery
At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using the message option such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.
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International Shipping
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
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PO Boxes
Please note that we do not ship to PO Box Addresses.
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Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

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