The Official Chickenguard Online Shop returns policy:
You may return any item unused and undamaged within 21 days of the date of purchase for a refund of the price you paid for the item. Please include your contact details including your name, address, email, phone number and reason for the return i.e. repair or refund, with your return so we can properly deal with your request.
To return an item please include the merchandise with your name, address and date of purchase. Please allow up to 14 working days for this to be processed.
Please ship the item to the following address:
Chickenguard Returns, Unit 2, Station Yard, Station Road, Fulbourn, Cambridge CB21 5ET
Please note: For your protection The Official Chickenguard Online Shop recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.
If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.
Alternatively, phone our order hotline +44 (0) 845 868 5817 and we will be happy to take your replacement order.
If an item is faulty, please contact our Customer Services team on: +44 (0) 845 868 5817. Overseas customers are asked to call the Customer Services team directly before returning any items. Exceptions to this policy:
All return and re-shipping charges are the customer’s liability.
We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
We will not issue a refund due to damage, however caused, to a product
We will not issue a refund if a customer has tampered with or misused the unit
All items should be unused.
Please note. For your protection Chickenguard recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.
WEEE Directive / Recycling Old Appliances
The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.
There are a number of ways you can recycle, you may either take the item to your local recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. Unwanted electrical items should not be placed into normal domestic waste stream.
Attn: Take Back Scheme
Unit 2, Station Yard
Cambridge CB21 5ET